Intelligent Customer Engagement
Intelligent Assistants or Chatbots can effectively handle targeted enquires, account self-service, on-boarding or sales process. Effective execution is critical and requires a methodical approach, clear business goals, well considered design, access to good data, team knowledge and a strong operational engagement. Our Ai2B Methodology guides you through that process successfully. We can quickly build the solution from our toolkit or find the best fit application in the market.
But it’s not all about chatbots. Smarter contact routing, delivering Next Best Actions to agents or AI supported voice interactions are all opportunities, so talk to us.
With increasing volumes and types of data from customer interactions, making connections and extracting actionable insight fast is often a missed opportunity. As experts from the Customer Management field we understand the levers that you can pull to drive sales, reduce cost and deliver better experiences. Through Machine Learning tools, we can reveal the insights that will take your operation to the next level.
Typical areas where we can assist include improving your forecasting accuracy, reducing churn, predicting next best actions or eliminating the cost of failure demand. We can conduct a snapshot analysis or deliver you a daily dashboard. Talk to us to discuss your needs.
AI services are delivered in a secure cloud platform which makes it easier to manage, more flexible for scaling up or down on demand and lower cost to run. On top of that, if you don’t yet have or want to build the AI and Analyst capabilities in house, the expertise of the Humanotics team is there to support you through our managed service. We can design this to suit your needs so you get both peace of mind or greater flexibility. Either way, our industry focused Analysts will apply their knowledge to maximise your benefits from the AI based solutions available.
Internal services supported through chatbot solutions are delivering real benefits for many organisations today. See as lower risk and certainly lower cost than customer facing solutions they are a good training ground to build operational capabilities. Whether they are supporting frontline staff with business process knowledge, handling holiday requests or answering simple HR questions we can help you to get started.
If you simply want to understand where AI could deliver real benefits for you or have a particular challenge just get in touch for a chat.